+91-74787-28363 - hello@pixipose.com
FREE SHIPPING on orders above ₹ 499

FAQs

Shopping & Orders

How do I place an order on PixiPose?

Simply browse our collection, select your favourite jewellery pieces, add them to your cart, and proceed to checkout.

Can I modify or cancel my order after placing it?

Orders are processed quickly. Please contact us as soon as possible, and we'll do our best to assist before the order is shipped.

Will I receive an order confirmation?

Yes. Once your order is placed successfully, you'll receive an order confirmation email with your order details.

How can I track my order?

Once your order is shipped, you'll receive tracking information via email or SMS.

Can I place an order without creating an account?

Yes, guest checkout is available for a faster shopping experience.

Shipping & Delivery

Do you ship across India?

Yes, we deliver to most locations across India.

How long does delivery take?

Most orders are delivered within 3–7 business days, depending on your location.

Do you offer free shipping?

Free shipping eligibility may vary based on ongoing offers and minimum order requirements.

What happens if my package is delayed?

While we strive for timely delivery, delays can occasionally occur due to logistics or weather conditions. Our support team will assist you in tracking your package.

What if my package arrives damaged?

Please contact us within 48 hours of delivery with photos of the damaged package and product.

Returns & Exchanges

Do you accept returns?

Please refer to our Return & Refund Policy for the latest information regarding eligible returns.

Can I exchange a product?

No exchange is applicable to our exchange policy.

What if I receive the wrong item?

Contact our support team immediately with your order details and photos.

How long does it take to process a refund?

Approved refunds are generally processed within 5–10 business days.

Can I return earrings?

Due to hygiene reasons, certain earrings may not be eligible for return unless received damaged or defective.

Product Information

Are PixiPose jewelry pieces suitable for everyday wear?

Yes. Many of our designs are created to be lightweight, comfortable, and suitable for daily wear.

Will the jewelry look exactly like the photos?

We strive to display products as accurately as possible. Minor color variations may occur due to screen settings and lighting.

Are your products lightweight?

Most PixiPose jewelry is designed with comfort in mind and is lightweight enough for extended wear.

Do you offer jewelry for special occasions?

Yes. We offer collections suitable for weddings, parties, festivals, office wear, and everyday styling.

Are the jewelry pieces hypoallergenic?

Many of our products are skin-friendly, but customers with highly sensitive skin should review product descriptions carefully.

Jewelry Care

How should I store my jewelry?

Store your jewelry in a dry place away from direct sunlight and moisture.

Can I wear my jewelry while bathing?

We recommend removing jewelry before bathing, swimming, or exercising.

How can I make my jewelry last longer?

Avoid contact with perfumes, lotions, water, and harsh chemicals. Store pieces separately to prevent scratches.

Why is my jewelry losing its shine?

Exposure to moisture, sweat, perfumes, and chemicals may affect the finish over time.

How do I clean my jewelry?

Use a soft, dry cloth to gently wipe your jewelry after use.

Payments

What payment methods do you accept?

We accept major credit cards, debit cards, UPI, net banking, and other secure payment methods available at checkout.

Is online payment safe on PixiPose?

Yes. All transactions are processed through secure payment gateways.

Can I use multiple payment methods for one order?

This depends on the payment options available during checkout.

Will I receive an invoice?

Yes. A digital invoice will be sent to your registered email.

Discounts & Offers

How can I apply a discount code?

Enter your coupon code during checkout in the designated discount code field.

Can I use more than one coupon code?

Generally, only one coupon code can be applied per order unless otherwise specified.

How do I know about upcoming sales and offers?

Subscribe to our newsletter and follow PixiPose on social media for updates.

Why isn't my coupon code working?

The code may have expired, reached its usage limit, or not meet the offer conditions.

Account & Support

How do I create a PixiPose account?

Click on the account icon and follow the registration process.

I forgot my password. What should I do?

Use the "Forgot Password" option on the login page to reset your password.

How can I contact customer support?

You can reach us through our Contact Us page, email, or available support channels.

How long does customer support take to respond?

We aim to respond to all inquiries within 24–48 business hours.

Is my personal information secure?

Yes. We take customer privacy seriously and implement appropriate security measures to protect your data.

About PixiPose

What is PixiPose?

PixiPose is a fashion jewelry brand offering stylish, affordable, and carefully curated jewelry for every occasion and personality.

What makes PixiPose different?

We focus on combining trendy designs, everyday elegance, quality craftsmanship, and affordable pricing in one destination.

Do you launch new collections regularly?

Yes. We frequently introduce new styles to keep up with the latest fashion trends.

Is PixiPose jewelry suitable for gifting?

Absolutely. Our collections make thoughtful gifts for birthdays, anniversaries, celebrations, and special moments.

Does PixiPose offer both trendy and classic designs?

Yes. From minimalist everyday pieces to statement jewelry, we offer styles for every preference.

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